FESTIVAL INFO

VENUE

#BEAUTYCONLA will take place rain or shine on August 10+11, 2019 at the Los Angeles Convention Center and will feature some of the world’s top beauty brands, talent and influencers, and culturally-engaged panel sessions. Our Food Truck Village also brings together some of the best food Los Angeles has to offer, conveniently located just outside of the convention center.

Immerse yourself in our beautiful, Instagram-ready installations, talent meet & greets, and beauty booths in our 720,000 square foot convention space. We know you’ll love it!

All General Information is covered below, but if you have additional questions contact us at support@beautycon.com

SECURITY

We know that a lot of you are concerned about safety in light of recent events. We are working with the LA Convention Center, the LAPD, the City Council, and Councilman Price to take additional and appropriate action to ensure everyone has a safe weekend. If you have any concerns or see anything suspicous please feel free to reach out to us: support@beautycon.com

GET THE APP

WHEN

Saturday, August 10, 2019
General Admission: 11:30am – 6pm
Hauler Bag VIP, All Access VIP & Executive Packages: 9:30am – 6pm

Sunday, August 11, 2019
General Admission: 11:30am – 6pm
Hauler Bag VIP, All Access VIP & Executive Packages: 9:30am – 6pm

AGE INFORMATION

All are welcome at Beautycon. Kids 6 and under are free when accompanied by an adult with a ticket. They will get the same access to Beautycon as the adult’s ticket level but does not include VIP perks. Kids will be let in during VIP hours if the adult has a VIP ticket.

THINGS YOU CAN BRING

A small bag or purse (no large bags or suitcases), umbrellas, strollers (with a child inside), letters to your favorite content creators, cameras, selfie sticks, makeup, personal medication, and obviously, you MUST bring your phone so you can take tons of great selfies! The festival is rain or shine, and while most things are indoors, you want to be prepared and comfortable before you enter.

COAT & BAG CHECK

We will have a coat and bag check available if you need to store some goodies. The coat check will be located in the lobby after you check-in and grab your credentials. Baggage/Coat Check Service charges are $10 per item for All Day or $5.00 per item for 1-4 Hours.

CHILDCARE AT BEAUTYCON

The Jane Club, the mother of all workspaces, is a membership club located on Larchmont Boulevard that offers on-site, separate childcare, shared work space, impactful programming and a village of amenities designed specifically for working women and mothers. We are excited to announce that The Jane Club and Beautycon have teamed up to offer Beautycon attendees free, full-service, on-site childcare at The Jane Club Beautycon.

Under the direction of our Chief Kid Officer, Chudney Ross, our CPR-certified caretakers will provide a loving environment for your children to play while you enjoy your Beautycon experience. Join us as a soft landing to breastfeed, enjoy a “Mama Makeover” by Beautycounter or just take a moment to recharge your body as you recharge your phone.

TICKETING

A high-security wristband with an embedded RFID (Radio Frequency Identification) chip will be mailed to you before the festival. The wristband is your ticket to the BEAUTYCONLA 2019 festival—it cannot be replaced if lost or stolen. Wristbands are non-transferable and non-refundable. Damaged, tampered, stolen, and lost wristbands may not be replaced and may be voided. Treat your wristbands with love! We recommend that you do not put it on before the festival weekend. The wristband will be scanned as you enter the festival site. You must wear wristbands at all times during the attendance of the festival.

MAIN STAGE SEATING

COMMON QUESTIONS

HOW DO I KNOW I PLACED MY ORDER? 🧾 Once you have completed your purchase, you will receive a confirmation email from SEE Tickets. All tickets will be in the form of RFID wristbands and will ship approximately within 4-2 weeks before the festival 📧 If you do not receive a confirmation email, please contact help@seetickets.us | 323-908-0607. Once you receive your wristbands, you’ll be given a website link to register each band in your and/or your guests name.

ARE PAYMENT PLANS AVAILABLE? Yes! 4-INTEREST FREE payments for General Admission tickets – place your order here.

WE DO NOT SHIP OUTSIDE OF THE U.S. Canadian customers will need to select International Will Call.

HOW DO I CHANGE MY SHIPPING ADDRESS? 📍Contact help@seetickets.us

CAN I UPGRADE MY TICKET? Upgrades are not guaranteed, contact help@seetickets.us to see what is available 🎟

ARE TICKETS REFUNDABLE? Tickets are non-refundable. All sales are final.

WHERE IS BEAUTYCON? At the LA Convention Center, 1201 S Figueroa St, Los Angeles, CA 90015

HOW DO I PURCHASE TICKETS? 🎟 Visit SeeTickets, or click “Get Tickets” from the menu

CASHLESS IS NOT AVAILABLE THIS YEAR contrary to what is printed on the BC envelopes, credit cards cannot be linked to wristbands.

SHOULD I COME EARLY? Yes! Doors for Hauler, VIP, All Access, and Executive attendees open at 9:30am 🕙 Doors for General Admission open at 11:30am.

WHEN WILL I RECEIVE MY WRISTBAND? Wristbands start shipping July 8th.

WILL I BE ON CAMERA? YAAAAAASSSS! 📸

DO I HAVE TO WAIT IN LINE? Yes, but the early bird gets the worm 🐛

ARE KIDS & BABIES OKAY? 👶 Kids under 6 are free and we will have a nursing center🤱

IS THERE A PRAYER ROOM? 🙏 Yes!

WILL I MEET INFLUENCERS? Yes, influencers will be on the floor, but be sure to get the Social Meetup added to your VIP packages

WHAT IF I AM DISABLED? Beautycon and the LA Convention Center are ADA Compliant ♿ Reach out to support@beautycon.com for more information.

WHAT IF I HAVE AN ISSUE? We will have a customer service team IRL on-site 💁 For immediate response you’ll be able to text from your phone or visit one of our many help center kiosks throughout the venue.

WILL IT BE SUPER CROWDED? ⏰⏰⏰ Yes, make sure to arrive early!

WHERE TO STAY

Our travel partner has blocks of discounted rooms close to the convention center. Click here to reserve online or call 702-476-6976

LA CONVENTION CENTER FAQ

PARKING

The Los Angeles Convention Center can accommodate 5,600 vehicles. There are 12 EV charging stations available for electric cars – six in South Hall Parking Garage and six in West Hall Parking Garage. Daily parking rate ranges $15-30. General parking garage hours are 5:30am – 9:00pm daily. Acceptable methods of payment include cash and all major credit cards (Visa, MasterCard, American Express, and Discovery). We do not accept checks. VIEW PARKING MAP

ADA ACCESS

EVERYONE IS WELCOME We want to make sure everyone enjoys the festival to the fullest. For general information visit the LACC ACCESSIBILITY page. The LA Convention Center is a large space, and we have wheelchairs available upon request for anybody with a mobility disability. We will also have ASL Interpreters.

If you’re attending and have a disability that will need special service, please reach out to support@beautycon.com.

SAFETY PREPARATION & HARM REDUCTION

We want your experience at Beautycon to be safe, secure, and fun. While we do everything in our power to ensure that Beautycon is a safe, affirmative environment, it is important that you are aware of your surroundings. Be sure to know where the fire exits are in the unlikely case of an emergency, as well as the location of security officers and customer service. We have a first aid station on site, as well as employees who can assist you if you are experiencing any kind of problem you might have.

We have a quiet room on site to bring any individuals experiencing a panic attack or sensory overload. Medical assistance is on-site for anybody experiencing a health emergency, with transit to the nearest hospital standing by.

We can also keep insulin in a refrigerator on-site for any diabetic attendees who need it. Snacks will be kept at the first aid desk for any attendees experiencing low-blood sugar.

If you have any needs not mentioned contact us at support@beautycon.com to ensure that your experience is safe and accessible.

CODE OF CONDUCT

ANTI-HARASSMENT

Beautycon is fully committed to fostering an environment in which all people are treated equally and fairly, regardless of their identity, race, gender, sexual orientation, or background. Harassment can take many forms, and can include, but is not limited to, jokes, pranks, intimidation, physical contact, or violence. Sexual harassment may include unwelcome sexual advances, requests for sexual favors, or other verbal or physical contact of a sexual nature when such conduct creates an intimidating environment or prevents an individual from feeling safe in the Beautycon environment. It is not the intent of the behavior by the offender that determines if harassment has occurred, but whether the behavior is welcome by the receiver.

Beautycon is an environment free of harassment, and any violation therein will forego one’s right to continue in the convention. A refund will not be issued to anybody found to be in violation of this policy. It is your duty to read and abide by this policy as an attendee of Beautycon, as laid out in our terms of use and festival rules.

Harassment Complaint Procedure

Any Beautycon attendee, talent, or employee who believes that he, she, or they has suffered harassment in violation of the Anti-Harassment Policy should take the following action:

  1. If you are able to do so without conflict or danger, tell the harasser as clearly as possible that the behavior is unwelcome.

  2. If the behavior continues, advise customer service, a security officer, or a Beautycon employee (we wear branded t-shirts) of your complaint. Clearly identify behavior surrounding the complaint.

Confidentiality

Beautycon will maintain the confidentiality of anybody who reports harassment at Beautycon. Our primary concern is ensuring your safety. All complaints shall be considered to be confidential to the maximum extent possible, provided the case does not warrant mandatory reporting to a law enforcement officer of Los Angeles County.

Agreement

Purchasing any ticket to Beautycon Los Angeles constitutes an agreement to the Anti-Harassment policy.

Be Considerate

All attendees are expected to be considerate and respectful of all fellow attendees, security officers, LA Convention Center staff, Beautycon staff, and brand employees in attendance.

PRESS

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